Jairo Serna

This is one of the best hotels we have stayed at. We travel four to five times a year all over the world and I can easily say this hotel exceeded our expectations. It checked best on quietness, proximity to main attractions, walkable, amazing customer service, cleanliness, and the apples!!!!! Thank you everyone for making us feel welcomed and for making our trip a memorable one.

If there was a zero stars option I would use it. I travel quite a lot and for the first time today I experience the worst from a US airline. Our flight was delayed almost two hours due to issues with the plane. United grabbed another plane from the hangar and we were able to board. Another issue with a passenger caused and additional delay of 35 minutes while he was escorted out. When we arrive at the gate in New Jersey, we were 2 minute walk from our connecting gate and when we got to the counter the lady said we closed the door. Plane was supposed to leave at 9:45 am and we arrived at 9:46 am. The previous fly crew could have given them the heads up that our plane was delayed and to wait 5 minutes since it is the same airline. It's almost like they don't communicate with each other. They then re-scheduled our flight for 9:30 pm. 12 hour layover to arrive at Quebec at 11:30 pm flight (apparently there's only 2 flights a day to Quebec). We went to the United Club to request some sort of accommodations to be able to rest since we had been up since 3 am - they said this place is exclusively for members and kicked us out by saying "we need this area clear".
My whole trip got ruined...thank you United for going far and beyond, for providing world class customer service, for making our experience so memorable... we won't forget today.