Matthew Blaunstein

Don't go tubing here. They sell as many tickets as they can with no regard for customer experience. Got total of 5 runs in 2 hours. $8 a run for tubing is ridiculous. Went to customer service after 3 runs and 1:15 to see about a refund or voucher for another day. They said too bad so sad and claimed it's advertised on the website how few runs you'll get in. I'm still looking for this info detailed on the website but have yet to find it. They said if we wanted to get more runs in we needed to use the hill meant for toddlers. They told us we should head back out and get in whatever runs we could with our remaining time. No concern for the poor experience. Still unhappy with the experience afterwards I called the mountain looking for someone to speak with. Girl on the phone said that all management had left for the day. I detailed what my issue was and she stated she was one of the two people at the window when I was there earlier. She reiterated what the guy at customer service had said earlier in the day. I advised I still can't find the information on the website and just curious where that would be found. I mentioned that most mountains restrict ticket sales to provide a good experience and she basically told me that they're there to make money and try to sell as many tickets as they can because they're a popular mountain. This was also confirmed when I asked a lift operator if it's always like this and he said "they really pack them in here during these school breaks". The lack of concern for the poor experience led me to say that my 7 year old had a real $htty time today and that was the first time I heard an apology but it came with attitude when she said "Well, I'm sorry you had such a CRAPPY time." You would swear from the attitude these people think they're working for Vail resorts. This is a destination of convenience only not a real destination. Not the usual experience you receive from the Adirondacks. Will not be going back.