Michelle Hernandez

Was absolutely horrified the way I was treated at the front desk of this urgent care. This girl at the desk refused to give me her name was rude disrespectful and even threatened to refuse care for my daughter after I had already paid for the service. Since she wouldn’t give me her name I took her picture hopefully someone else has gotten her name so I can file a formal complaint because she has no business interacting with the public. I spoke with the manager who stated she’s working on trying to get her removed from the front but she needs to be reprimanded. The manager admitted to receiving several other complaints about this employee and if that was the case I would have fired her a long time ago. She talked to me like I was a child no respect for someone older than her. The staff in the back however nurses and physicians assistant were so professional. It’s sad that someone in the front is ruining it for everyone.