Larissa Soifua

Unfortunately, I had a terrible experience with club manager Anthony Reyes. He was unpleasant and rude. He just wanted to sell us a membership and not listen to our needs or why we wanted to come to the gym that day-to attend one of the dance classes they offer. We entered with a club vip pass with intentions to sign up for a membership after trying it out for a day. He rambled and made us late to the class, held onto our IDs without asking for our consent to do so. When questioned later why he did that, he told us that it was company policy. Fair. But they way he answered it was short and kinda fumbling over the reason why it was policy. When I told him that we would have appreciated if beforehand, he would have asked for permission to hold onto our IDs until we left. He blamed us for giving it to him and if we didn't want to do it we could have said something or left. I told him that in the doctor's office that I worked at, we would always ask for permission to get someones ID and then we would scan it and give it right back.He then said that I was attacking him and making it personal. I tried to tell him that understand the policy, I just wanted to know what he was doing with my ID and it would have been nice to be asked to keep it for the hour. He proceeded to be so rude & condescending to us and our mother. The other ladies we spoke to after were very understanding and apologetic. We are thankful for those girls, not sure their names but they were kind. I understand that working in customer service/sales is difficult but as manager I would expect more professionalism and patience with clients who have questions.