Las Vegas Athletic Clubs - Green Valley

Let's talk about the zumba instructor Carrisa. She is absolutely arrogant, aggressive, rude, and belittling to others. I was mortified for the person she was yelling at. She stopped her music to yell at a poor girl for having her phone out. The girl stated that she was sorry and she didn't know and quickly put her phone away.

Carrisa continued to belittle her and embarras her, telling her, she should have came to class on time to hear the rules. (my thought was okay, she said sorry and put her phone away, why continue to belittle her?)

Carrisa then threatened that if it happens again, she will not continue the class. I was beyond embarrassed for the girl being spoken to like a child, omgsh. When someone in the back nicely said calm down carrisa and breathe, probably in attempt to calm the situation, Carrisa yelled "NO".

This is beyond unprofessional of the instructor and this is not the first time. People let it slide, why because she's a instructor? No this is uncalled for. If I were that girl being talked that way I would be offended and pissed.

Disgusting behavior of carrisa and how long will her behavior be tolerated? How long will her employer think it is okay to speak to people who pay to come there? She is a bully and did I mention arrogant? I will not be returning to her zumba class.

Gym time is a time for me to prepare myself for the week or for the next day. If I were that lady, I probably would be wanting to go take boxing classes after.

Carrisa needs to find another profession that does not include people because she clearly has zero people skills.

They are constantly cleaning here. It’s a big gym, with an area for women only. It’s ALWAYS busy when I go, which makes sense because it’s a nice gym. I rarely see issues with the equipment not in working order, they have bottle filling stations, and a little cafe inside as well. The group fitness classes are free, and no sign up required in most cases. They also offer childcare for an additional expense. There’s a sauna and steam room included in the membership fees as well. I only wish there was one closer to me, was less busy, and that it also included tanning.

I have been going to this location for years and alot seem to have change and have gotten worse. The customers at this location are so rude and entiled where they feel they can speak to the young workers who are behind the front desk any type of way. Customers are not always right and furthermore why does Management tolerate that for their employees? I see why they have a high turnover. Always someone new working. I saw a lady scream at young girl behind the counter about her card. I don't get it. You were irresponsible and lost your card, yet it's the young ladies fault it isn't found? And the manager "Kay" just stood there letting that poor girl get disrespected. I was disgusted. "Kay" needs to be fired or relocated. The many times I've been in, she seems like a bully on a power trip. I grew up in this city and it's sad that people move here with their distasteful behaviors. This city was never filled with this much rudeness. If Management are saying it's okay for workers to be treated nasty by customers, then they need better management. It's gross coming from the older generation to think that is appropriate behavior. Grow up!

This gym is awesome! Indoor walking track is a must during the summer. I work with a trainer 2x a week at Eastern location. His name is Lou and would recommend him highly!

I'm a long time member and generally enjoy the gym . But I have an issue that I haven't been able to get resolved. A few months ago they cranked up the music so loud it's obtrusive. I have to blast my own headphones to even hear a podcast. I measured it and it's frequently over 80 decibels which is supposed to be unhealthy . I've tried speaking to team members who couldn't help, to managers who said they had no ability to help , I have tried to contact in corporate and I have tried reaching out several times on social media. This is ruining my experience and my ability to concentrate on my workout . Plus I worry that it's an unhealthy level of volume . I am frustrated with such a simple matter is so difficult to even find someone who I can address this to.

Unfortunately, I had a terrible experience with club manager Anthony Reyes. He was unpleasant and rude. He just wanted to sell us a membership and not listen to our needs or why we wanted to come to the gym that day-to attend one of the dance classes they offer. We entered with a club vip pass with intentions to sign up for a membership after trying it out for a day. He rambled and made us late to the class, held onto our IDs without asking for our consent to do so. When questioned later why he did that, he told us that it was company policy. Fair. But they way he answered it was short and kinda fumbling over the reason why it was policy. When I told him that we would have appreciated if beforehand, he would have asked for permission to hold onto our IDs until we left. He blamed us for giving it to him and if we didn't want to do it we could have said something or left. I told him that in the doctor's office that I worked at, we would always ask for permission to get someones ID and then we would scan it and give it right back.He then said that I was attacking him and making it personal. I tried to tell him that understand the policy, I just wanted to know what he was doing with my ID and it would have been nice to be asked to keep it for the hour. He proceeded to be so rude & condescending to us and our mother. The other ladies we spoke to after were very understanding and apologetic. We are thankful for those girls, not sure their names but they were kind. I understand that working in customer service/sales is difficult but as manager I would expect more professionalism and patience with clients who have questions.

This gym is very well appointed with workout equipment in the weights area. Many different machines, multiple resistance types, and a good selection of free weights. They're also is a good lap pool along with some dry and wet saunas and a very large jacuzzi all in common areas. Very good value for the money and you can visit all locations with a single membership. They can improve in cleanliness in many of the common areas and some better maintenance of the machines. Overall, by far a decent gym.

My favorite gym to go to, the only reason for a less star is because shower areas are not the cleanest. I love their classes and women area. We also love that we can drop off our kids to the play area while working out. Staff are nice.