Justine M

I've been here about 6 times and the last time i bought a game pass for the arcade and went to play all the games and they were all out of order so the money sat on card until our visit today. Went to use it and now they have a new system so the card doesn't work which was stupid because they have a new set up which is way better. I ask them to scan it and get it transferred but they don't have the machine anymore to do that and that was it the guy just stopped there. I called the number to company and the lady was rude and said send a picture of old and new card to number to transfer. After texting she said the facility teller system must be down so I went and asked him and he said we just don't have machine anymore. Again that's it , no trying to help at all. I guess that's what I should expect from a bunch of teenagers. Also their machines are down so they have to keep typing manually our card numbers. I guess we will try the tacoma one from now on since it's bigger and probably runs smoother. Never got a text from company on how to get refund. Just bad business. Also after all those issues we stand INFRONT of the prize area and both boys don't even acknowledge us they just stand there so I ask for help. We were 75 tickets short to get 3 items the 3 kids wanted and he wouldn't budge for all the inconvenience.