Ursula Kajewski

I am trying to manage a claim where your party rammed the back of my car. While Suncorp has offered to fix my car and cover the cost of a hire car, it is not that simple. Suncorp is trying to control the situation to suit them and to control their costs. However they are not considering my inconvenience. Suncorp want me to take my car to their repairer, and expected me to take my car from the Redlands to the repairer at Murarrie, and then pick up a hire car on the Northside at Hendra. So I am expected to drive a strange car back to home in the Redlands which I am nervous about, in peak hour traffic, probably without a GPS, which is how I operate. And they want to hold my car for 3 weeks, and then I would have to deliver the hire car back to Hendra again, to collect my car at Murarrie. Those arrangements are not acceptable. And…surprise surprise, Suncorp will not cover the cost of the insurance on the hire car. I am expected to cover that. And…the conversation about it had to be conducted with someone overseas, probably in the Phillipines. And…as I am deaf I had to use a captioned phone, and the captioning service (a third person) had trouble understanding the accent of that person, so the captioning was not accurate. It was a total stuff-up.
I wanted to use my repaired, who is close to me, and I can walk home, and he only needs my car for 3-4 days, not 3 weeks!
And…guy in the Phillipines did everything he could to sway me off using my repairer, which is convenient for me, but I stood firm and now they are putting off the approval of the quote until 15 December, more than 5 weeks away.
AND… now I have received a letter attached to an email from Suncorp stating that “since my car is in undrivable they are arranging a tow” to the repairer. That’s another stuff/up, my car IS drivable, so how hell the person overseas got the idea that I need a tow is beyond me!
This is a flamin mess!!!!!!