Suncorp Bank

Had a wonderful experience with Nina, who assisted me today. Thank you so much Nina.

Pretty sad effort Suncorp. I have been a business banking customer for three years. The girl on the desk had no idea what functions could be performed at the bank. She repeatedly went out the back to speak with a manager who wouldn’t come out the front. After a 25 minute stagnated conversation between a ‘manager’ and myself using the incompetent desk staff as a conduit I gave up without achieving my banking goals for the day. As a small business owner time is valuable and it is reasonable to expect better service from a CBD branch.

I have always found the staff to be so helpful and considerate. They always strive to give you the best of service.

I am trying to manage a claim where your party rammed the back of my car. While Suncorp has offered to fix my car and cover the cost of a hire car, it is not that simple. Suncorp is trying to control the situation to suit them and to control their costs. However they are not considering my inconvenience. Suncorp want me to take my car to their repairer, and expected me to take my car from the Redlands to the repairer at Murarrie, and then pick up a hire car on the Northside at Hendra. So I am expected to drive a strange car back to home in the Redlands which I am nervous about, in peak hour traffic, probably without a GPS, which is how I operate. And they want to hold my car for 3 weeks, and then I would have to deliver the hire car back to Hendra again, to collect my car at Murarrie. Those arrangements are not acceptable. And…surprise surprise, Suncorp will not cover the cost of the insurance on the hire car. I am expected to cover that. And…the conversation about it had to be conducted with someone overseas, probably in the Phillipines. And…as I am deaf I had to use a captioned phone, and the captioning service (a third person) had trouble understanding the accent of that person, so the captioning was not accurate. It was a total stuff-up.
I wanted to use my repaired, who is close to me, and I can walk home, and he only needs my car for 3-4 days, not 3 weeks!
And…guy in the Phillipines did everything he could to sway me off using my repairer, which is convenient for me, but I stood firm and now they are putting off the approval of the quote until 15 December, more than 5 weeks away.
AND… now I have received a letter attached to an email from Suncorp stating that “since my car is in undrivable they are arranging a tow” to the repairer. That’s another stuff/up, my car IS drivable, so how hell the person overseas got the idea that I need a tow is beyond me!
This is a flamin mess!!!!!!

Be careful. Suncorp does not use genuine parts!!!
Suncorp acts all high and mighty but they will only use cheap aftermarket parts where possible.
Suncorp acts all high & mighty but is just another typical dodgy insurer.
Read your PDS. Do not trust Suncorp!

I had problem making payment and there is a beautiful lovely gorgeous lady works in the bank her name is Tatiana I hope I spelled her name correctly. She is so nice and caring I was that day very stress because my payment wouldn’t go through however she helped me with the payment called the Suncorp bank team management and helped me by making my payment go through. She removed my stress that I was having due to the payment couldn’t go through. She is very kind well spoken generous. I have been serve by her few times and I can’t thank her enough. We need more people like her. Thank you so much Suncorp for hiring such a beautiful lovely personality. Thank you so much dear Tatiana and God bless beautiful ameen.

Staffs are clueless and did not want to help each other, clearly the lady that assisted me has no idea what's going on. Why put someone at the first point of contact and is clueless. Out of around $250 worth of coins. I managed to deposit $12. Rest of the coins got stuck in the machine and some rejected back out. A good handful around $70 worth. Front of desk ask another staff and he just pointed her to the process. She than ask for the treasurer which she is in a meeting for 10 to 15mins. Being in same situation few years ago in suncorp George St which was very very helpful and full of information. I remember I can do a dispute form which i need to ask to get one done, so the front of desk staff said she can help with that since I did not want to wait for the treasurer. She was again clueless and I can see her laptop page still stuck in forms, took my key card and I'd to see her manager to come out saying thrncoins machine have been check and no coins is stuck. Didn't want to cause a big scene but a good blunted lie. Just said thanks, good bye than served another customer. I remember at suncorp George St, it took them 2 weeks to check thr coins, as it may go to thr coin tray which an outsource company checks and determine the balance. Clearly thr front of house staff just wanting to get rid of a customer like myself cause it in thr too hard basket for her.

A very small Suncorp Bank! 3 teller machines are inside & a coin changing machine for convenience! The George St store is better! Wheelchair access is available! Opposite Anzac Arcade!