Harry Chung

The lady in the passport booth was rude and racist. When we entered the office she’d yell, to wait outside until she calls us, while giving attitude and didn’t bother trying to listen to us. Then she said she would not see us until the time turned to walk in hours. After waiting for an hour to turn to 11 PM, she would kick us out and take a different person. We would still wait for this person to finish, but she still took a different person right after. Her attitude still stayed like she was a narcissist. We started to have an argument, she even said a teenager who pointed at her was considered a threat when she constantly pointed to the door to get us to get out of the office so she could take someone else, she even started to raise her voice. A different co-worker stepped in to defend her saying we should’ve gotten an appointment even though it was walk in hours at that time, and told the teen he should never point at anyone while pointing at the teen himself. The lady is racist and discriminates against Asians prioritizing others over us,treating a different race with a different attitude. We have wasted our time, and they have treated us with horrible customer service for no reason. One of the people who worked there was nice enough to hear our side of the story and said he would talk to her manager. She needs to have consequences for her actions.