tina graves

I am not really one for writing reviews but felt I needed to do this one.....I had a scheduled surgery to be done at this hospital and when I tell u this hospital dropped the ball.....they did. Thank God for the nurses and staff that work there because otherwise this place would have got a -1. When my surgery was over I was supposed to go to a room(since they were informed in advance that I was to have a surgery) but instead they told me the hospital was full and I was in the recovery section my ENTIRE stay. Funny thing was someone else was given a room with a surgery not as major as mine. When it was time for breakfast I had to ask several times.....never even saw a menu and when the food finally got there it sat for half an hour and they had to re heat it. In fact, never saw a menu once until a nurse came over and asked me if i had anything to eat. Going into the second day.....still in the recovery room with people walking around and the only thing I was focused on was getting out of there....didn't matter how much pain I was in. The nurses were caring.....but they focus on people coming out of recovery and honestly they were the only saving grace of this review. I used to be a candy stripper at this hospital when I was in my teens....myself and my sister...this time I never got out of the basement.....and from what I understand there is someone that does make the decision on who goes to a room. For the location and the money spent...this hospital should have presented nothing short of excellence but I might as well just have done the surgery at Holy Cross where I would have received better service. Shame on Surburban.....I will never go back here again and will request another place. If u want excellence go to another hospital where they actually listen to the patients and treat everyone equally. Maybe they don't need to be a part of Medstar til they get their act together...the nurses are very kind....beyond that, they have a lot of work to do in terms of customer service. The sups, heads, people in charge should stop for a moment and go to a class on customer service if they want their scores above a 2.7.....it says a lot.....need to do some homework. Don't go to this hospital....and please don't send a cookie cutter response about how sorry you are....just get it right the first time and u won't have to do that.