JAZMIN KEYARA

I love sushi Rock. The food is so delicious and often very fresh. The staff are always so nice to me, I've been coming to eat here for years. I was introduced by a friend who lived in the apartments above. My go to sushi rolls are LIGHT MY FIRE ROLL, TORNADO ROLL, RAINBOW ROLL and YOU SHOOK ME ALL NIGHT LONG ROLL. I love the flavorful eel sauce along with the spicy mayo. Every time friends or family come visit I always recommend Sushi Rock. the cocktails are good as well. The ambiance is very nice and spacious. There is upstairs and downstairs seating along with outdoor seating when weather permits. It is very clean and has an upscale appearance inside. Thank you to the team always for your service and commitment to being one of the best in the area!!!

Honestly, there was 1 representative I encountered a few weeks ago and I really wanted to leave a review regarding my experience and how they treated me but I chose not to because I try not to do that based on one visit.

A couple weeks ago I went into the branch and was pleasantly greeted by Cherise, I was having a bad day but she possessed an aura which was so kind just talking to her calmed me down. She was very professional and also a beautiful person inside as well as her appearance. She was understanding for the reason of my visit and her demeanor was so sincere. In all my visits at NFCU, or any bank, I've never witnessed the customer service she provided to me. God truly lives in her, thank you Cherise, blessings to you and your family and thank you for helping me.

It saddens me to leave this review because this is one of my favorite stores as I often spend over hundreds of dollars at this company. I'm currently visiting from out of state in my home town Virginia beach and purchased some items Saturday which I genuinely like from this Norfolk location. I called the store today and spoke to Carla on the phone who was very professional and helpful as I called to share with her I needed to make an exchange and the pair of shoes I purchased still had the sensor on it. She instructed me they were open until 6 PM and to feel free to come in with my receipt. I get to the store, I find items I would like in exchange, when I proceed to the check out counter I mentioned to the saleswoman/supervisor that I had called and spoke to Carla. She grabs the Olive Ole bag as I am looking in it to pull out what I would like to return so she can do it herself... I ignored this. I explain to her the exchange and she sternly calls Carla to the counter. When Carla approaches the counter she kindly greets me and removes the sensor from the shoes and stated "it was the end of the night yeah they must have forgot to remove it." I responded, "it's ok, I could have came sooner so they didn't feel rushed." I showed her the necklace I also wanted to exchange and she stated jewelry is final sale. I probably should have known this but she did further inquire why I wanted to return it. I put the necklace around my neck and showed her how it was displayed on the manikin at an angle but yet it was too long and went straight across my lower body like a belt because I didn't want them to have the perception I was returning it for no reason but so they knew it did not fit as it was created to be fit. She said "Oh, yeah, it's your call" to the supervisor. She looked at me ad said "Uhmmm, no, final sale" and I said "Okay." My bags were still on the counter, I took off the body necklace and put it into the smaller pink bag they give you for accessories, I did this so when Carla finished making my clothes exchange, we could put the smaller pink bag back into the big white Olive Ole bag. The supervisor moved my pink bag with the body necklace out of the way so she could complete a task and got the bag with the body necklace in it stuck on the sensor ring which is attached to their counter and said "Oh dang" and yanked at it to remove it from being stuck. She did so with such force multiple times that she ripped the pink bag which was also tangled in the chain somehow. She did not apologize and I asked her, "You expect me to keep it now?" She somehow found my question humorous because she laughed and said, "I'm going to check it now." She asked me did I want to look at it but I was so disappointed with her behavior I couldn't even respond. She put the $15.75 body necklace into a new bag and I thanked Carla for her assistance. I wanted to give this review 2 stars at least for how professional and attentive Cara was, but there were too many infractions by the supervisor who stated her name as "Kelly" and then smirked at me that I was compelled to only allow myself to give one star. I understand this location the store is in is not the considered the best demographic, but she was terribly uncouth. To be honest, I don't think her name was Kelly, she may have told me this to avoid me mentioning her worth ethics. I did not argue the final sale because that is the store policy. If the woman who was a supervisor was only a salesperson, I could give more stars, but if there is ever dilemma or a situation which needs management attention, she is the employee who seems to make the authority decision. While in the store the other girls are very friendly, helpful, and work together to ensure the store is clean and guests are properly greeted, this one employee seems to be the bad apple of the location.