Stephen Foster

Had several JW products and quality is good. However, their online customer service experience been awful so far. Order arrived 2 weeks late with no communication - I had to contact them to find out what was going on. Product arrived, no return label in box. I had to pay to return item. Returned item at local post office heard nothing. Once again had to contact them after 2 weeks to find out why no refund processed. ‘We are experiencing delays and / or your item might be lost’. There are so many great outdoors brands out there communicating well with their customers, JW do not fall into this category so I would avoid until they sort it out.