Danielle Hayden

I was charged over $400 for a GUESTIMATED bill even after a meter reader was replaced in my home. The company's customer service agent told me not to worry about the bill and they will cancel it. But they did not. Instead the stole $436.00 out of my account which did not have any funds. So on top of that Navy Fed charged me a overdraft fee. The moral of the story is they were wrong to take that money out of my account, and they refuse to give it back to me. The only pleasant person that got me somewhere in this chaos was CARISA. She was patient with allowing me to vent my frustration and informative on what she can do to help. Eventually she assured me that WSSC will write me a check for $436 as a reimbursement but they are not able to give me the overdraft fee charged by NF. I am aware that the NF overdraft fee is a small amount of money, but if WSSC's customer service reps had better training and more professional, this situation would not have occurred. This is big issue for me because I have a super tight budget and now i have to wait almost 3-4 weeks to get money back that was neverrrrrrr owed to them. They know we cannot go with any other water company, so they disregard our request to speak to managers (never spoke to one after calling for 6 days) and they steal our money. SMH not a fan of this business nor customer service !