WSSC Water

I was charged over $400 for a GUESTIMATED bill even after a meter reader was replaced in my home. The company's customer service agent told me not to worry about the bill and they will cancel it. But they did not. Instead the stole $436.00 out of my account which did not have any funds. So on top of that Navy Fed charged me a overdraft fee. The moral of the story is they were wrong to take that money out of my account, and they refuse to give it back to me. The only pleasant person that got me somewhere in this chaos was CARISA. She was patient with allowing me to vent my frustration and informative on what she can do to help. Eventually she assured me that WSSC will write me a check for $436 as a reimbursement but they are not able to give me the overdraft fee charged by NF. I am aware that the NF overdraft fee is a small amount of money, but if WSSC's customer service reps had better training and more professional, this situation would not have occurred. This is big issue for me because I have a super tight budget and now i have to wait almost 3-4 weeks to get money back that was neverrrrrrr owed to them. They know we cannot go with any other water company, so they disregard our request to speak to managers (never spoke to one after calling for 6 days) and they steal our money. SMH not a fan of this business nor customer service !

Been giving me the run around for a day about turning my water back on. I’ve called 4 times and each time I’m told something different. They’re quick to shut my water off and ask for payment but are taking forever to get it back on. Idk what type of BS company runs like this… only in the DMV fr.

WSSC is charging me for water usage that occurred BEFORE I moved in and my service start date. I called them twice, but they said it was my "responsibility" to contact the property owners or management company. No, it's not my responsibility. I'm not a debt collector and they shouldn't be charging me for water usage before my service start date. Furthermore, I called a number of consumer protection agencies, and WSSC doesn't seem to have any oversight for when they pull something illegal like this. I'm filing a formal complaint with the MD attorney general. But, since I've spent hours sorting this out, I think they should pay me a few hundred dollars for a mess that they created. It's great to live in a country where large companies and organizations are "not responsible" for anything yet ordinary folks like myself bear all of the responsibility for everything all of the time.

Just USELESS PERIOD! Emails don't get replied to, can't get anyone on the phone. Said they bill quarterly but I have a bill every month. Auto payment is another disaster, the system does not consider any credit in the account and runs the original bill amount because the bills are overlapping (You are billed before the auto payment for the previous one runs and when the new bill comes in it shows that you have a previous balance)so I'm forever paying in advance.

Went to pay a permit fee. Lobby security was helpful in pointing me in the right direction. Permit services was empty. Once I rang the bell staff came out and was very nice and helpful. In and out in 15 mins

Incompetent!!!

They sent me an “estimated” bill which was double what it should have been. Called to get it adjusted. Their auto-pay system charged me for both the estimated bill and actual.

I called to get this reversed, which they can only do by mail/check, which takes 4-8 weeks! Absolutely ridiculous!!!!

This review is for their emergency customer service line, Margaret and Amanda (she was speaking extremely low when she said her name, maybe on purpose, so this could be wrong). I had the misfortune experience dealing with sewer blockage from the county side twice in two years. The most recent time, 1/4/2024, I spoke to the women mentioned earlier at around 8pm EST, both of them were extremely rude, impatient and disrespectful. They cut me off several times, were extremely unhelpful, and raised their voices at me because I did not have answer to their questions right away. At one point Margaret told me that someone will come out within the next four hours to check the line and knock on our door. I tried to tell Margaret that we had to go to a hotel because we could not use water in the house, and if WSSC will leave contact info if we were not home. Margaret did not know, but advise me to ask them when they came out (I’m not sure how that made any sense if we were NOT in the house). I then wanted to confirm with Margaret that someone WILL come out within the next four hours because it would have been past midnight at that point, and I wanted to know if we need to stay in the house to wait for WSSC or go to the hotel so we could get some rest. Margaret’s response was to laugh at me, and said she had to take the next call and nearly hung up on me. They both also made the plumber very uncomfortable because the plumber was speaking with an accent, and those two women could not understand her right away.

I’m not sure why I’m receiving this kind of insulting treatment as a paying customer. I’d go as far as advising you not to purchase property that is within their jurisdiction just to avoid dealing with these extremely problematic women. I’ve dealt with my share amount of customer representatives from government side (federal, state and local levels), and I have never ever spoken to anyone who are more rude, obnoxious, disrespectful and hateful than these two women at the emergency service center at WSSC on 1/4/2024.

I am a Master plumber licensed in the WSSC area and I deal with them on a regular basis.

The building is really nice and a nice place to visit.
Most things are done online now.

Most of their employees are very nice and professional.
Know your permit fees and fixture counts before hand.
Also have a pre inspection if you are demolishing existing fixtures so you obtain the right credits before hand!