Joanna Lee

This review is for their emergency customer service line, Margaret and Amanda (she was speaking extremely low when she said her name, maybe on purpose, so this could be wrong). I had the misfortune experience dealing with sewer blockage from the county side twice in two years. The most recent time, 1/4/2024, I spoke to the women mentioned earlier at around 8pm EST, both of them were extremely rude, impatient and disrespectful. They cut me off several times, were extremely unhelpful, and raised their voices at me because I did not have answer to their questions right away. At one point Margaret told me that someone will come out within the next four hours to check the line and knock on our door. I tried to tell Margaret that we had to go to a hotel because we could not use water in the house, and if WSSC will leave contact info if we were not home. Margaret did not know, but advise me to ask them when they came out (I’m not sure how that made any sense if we were NOT in the house). I then wanted to confirm with Margaret that someone WILL come out within the next four hours because it would have been past midnight at that point, and I wanted to know if we need to stay in the house to wait for WSSC or go to the hotel so we could get some rest. Margaret’s response was to laugh at me, and said she had to take the next call and nearly hung up on me. They both also made the plumber very uncomfortable because the plumber was speaking with an accent, and those two women could not understand her right away.

I’m not sure why I’m receiving this kind of insulting treatment as a paying customer. I’d go as far as advising you not to purchase property that is within their jurisdiction just to avoid dealing with these extremely problematic women. I’ve dealt with my share amount of customer representatives from government side (federal, state and local levels), and I have never ever spoken to anyone who are more rude, obnoxious, disrespectful and hateful than these two women at the emergency service center at WSSC on 1/4/2024.

Update review: the parking garage has been more full than ever, and they seem to prioritize daily users over customers who pay for permit monthly. There are only three electronic car charging stations, and at least double the amount of electronic car drivers with monthly permit. They somehow think it's a good idea to put parking spaces in front of the charging stations, making it extremely difficult to get in/out. The attendant, Teddy, has becoming more rude than ever, constantly calling people down from their offices to move their cars. He will go as far as calling people a liar about how full the garage is. The rules are only enforced to certain parkers but not others. I would honestly avoid this garage if you can go anywhere else.

Original review: The spaces are small and tight like most DC parking garages. The morning attendant, Teddy, can be rude and would give you an attitude if you don't park the way he wants or if you're not a monthly parker.