Alexandra Fisher

Called for a quote to rekey two locks on the same door, a deadbolt and a doorknob. They told me $125. There was still a lockbox on the doorknob from previous owners. When the technician arrived we asked him several times if the lockbox was going to be an issue or if he could still rekey the lock and he said it wasn’t a problem. At the end of the work he charged the $125 and only rekeyed the deadbolt, now saying he couldn’t rekey the doorknob with the lockbox on it. I called the main number to ask if they have a policy about rekeying a lock with a lockbox. I didn’t get a straight answer but she told me she would investigate and call me back. She didn’t, but I got a call from a technician who was trying to come out to rekey the other lock but charge me the fee again. I called the main number again to ask questions and the associate was very impatient and said “we won’t charge you if we don’t have to charge you.” I don’t personally understand what that means. No one can answer my questions or give me a clear answer about next steps to get this resolved. I also tried to submit my question via their website and no answer for weeks. Highly disappointed in the whole experience.