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Hadn't been back to this area in 7 years and the hotel looks the same...plus all its wear in tear. Service amazing as always but they really need to fluf up the hotel and spend some money. Don't walk around the outside of the hotel as you will be shocked, it feels like a low income development, the hair salon....I'll just say it's there and thank God it's not visible from the inside of the hotel. Something that shocked me was the smell of cigarettes as soon as we stepped into the elevator and all the hallways in floor 7, it's pretty strong, I felt I was in Vegas. The rooms also feel very outdated, I mean again no updates in 7+ years and it shows. Services and amenities remain a 10 out of 10 and thank God because I'm not sure I would stay here again for the price if it wasn't for the great customer service. Oh, breakfast food was super stale and tasted "old" that was shocking too as last time every meal I had at the hotel was delicious.