Louise Moore

My partner and I stayed two nights at the London West Hollywood this week on our trip from London to LA. We were very excited to indulge in a little 5-star luxury, however very unfortunately came away underwhelmed and disappointed. The rooms are large, clean and very comfortable and the bathroom is indeed impressive, however overall service and atmosphere was really lacking. For the hefty price paid we definitely expected more. For example, at check out the lady didn't even look up from her screen, let alone ask how our stay was. Basic requests like having more milk for tea in our room seemed to inconvenience a second lady. I noticed a lot of guests stayed at the hotel on business and I wondered if this is why the service felt cold with little to no acknowledgment of the fact some people are there on vacation, having saved up a lot of money for the privilege. Parting with this sum of money is not a light touch for everyone. Breakfast was simple but very tasty- big shout out to staff member Ashley who always went out of her way to greet us and was consistently kind and attentive. No request felt too large.
Final thing to add is that unfortunately we couldn't make any use of the rooftop pool and bar due to very disappointing weather- obviously not the hotel's fault but again, for the price I would have expected at least a sauna or steam room as another option for a cloudy/rainy day. Overall a nice stay but would not part with such money again for the lacking service.