Tiffany Asamoah

Time in the sun is always amazing, although the service personnel (Anthony) that helped us through was amazing, both RESORT PASS and Wilshire Beverly hotel had mislead and and I think predatory practices. Resort pass did not indicate that there would be an additional $80 service charge at the hotel, including having the wrong photo attached to the hotel , causing all three guest to go to the wrong/sister property and hotel charged us 20% gratuity even though there were three not 6 people to warrant this charge. It was disappointing to attend using this service when in theory the total checkout it would have been better just to be a guest and get all the perks of being at the hotel