J Bates
Latest Reviews
Beverly Wilshire, A Four Seasons Hotel
Sorry to say, I was extremely disappointed with this Hotel.
There is a certain level of service one expects from a 5 star hotel or anything upscale, however this Four Seasons location falls short.
In advance I booked a reservation for a certain class of room with a check in at 3PM. Arrived at 4:41PM, spoke to Isabella at reception to be told the room we selected is not ready and no ETA as to when it would become available. She then proceeded to offer a different class of room at a higher price. I explained to her "this does not seem fair as I performed on my end of the agreement". Since the room was not available, I asked if we could cancel the reservation so I could go elsewhere, she told me I would be charged for the cancellation. WOW!
Isabella went on to tell me the hotel was completely committed, and there will be absolutely no exceptions. Long story short, I took the class of room that was offered at a higher price. Looking over the room, provided an image of something you would find at a "Motel 6".
-cut my finger on an unmaintained jagged edge of the granite in the bathroom countertop
-wardrobe doors completely broken off the hinges
-windows falling apart and unmaintained
-poor finish work within the suite
-exposed electrical wires at a plug
Please have a look at the pictures and judge for yourself.
There is a certain level of service one expects from a 5 star hotel or anything upscale, however this Four Seasons location falls short.
In advance I booked a reservation for a certain class of room with a check in at 3PM. Arrived at 4:41PM, spoke to Isabella at reception to be told the room we selected is not ready and no ETA as to when it would become available. She then proceeded to offer a different class of room at a higher price. I explained to her "this does not seem fair as I performed on my end of the agreement". Since the room was not available, I asked if we could cancel the reservation so I could go elsewhere, she told me I would be charged for the cancellation. WOW!
Isabella went on to tell me the hotel was completely committed, and there will be absolutely no exceptions. Long story short, I took the class of room that was offered at a higher price. Looking over the room, provided an image of something you would find at a "Motel 6".
-cut my finger on an unmaintained jagged edge of the granite in the bathroom countertop
-wardrobe doors completely broken off the hinges
-windows falling apart and unmaintained
-poor finish work within the suite
-exposed electrical wires at a plug
Please have a look at the pictures and judge for yourself.