Vanessa Moreno

I purchased summer passes for my family, so far since the water rides have opened (over a month) the Oscar ride has been closed.
The staff I would say lack good communication skills with each other and the guests. Half the time I've gone the staff is incredibly rude, these kids. Yes kids (some look 17-19 years old) got some power trip or chip on their shoulders when they interact with anyone. They talk to you as if you were an incompetent ill mannered teenager. I get it there are plenty of entitled spoiled incompetent parents but not all of us parents are like that. So I get angry when I have some kid thinking they're going to be rude to me because I have one staff member tell me one thing ( I'm trying to follow the parks rules and be respectful) and another staff member gets mad and says a different thing. Honestly if these kids are so miserable with their jobs maybe they need to seek employment elsewhere, the vibe should be happy and welcoming. Not hostile and uncomfortable for the guests, again I get it dealing with incompetent parents all day is mentally, emotionally, and physically draining but don't be rude to everyone. To top that off it can get unbearably crowded, lines are ridiculous. I never eat the food there because it lacks a lot of flavor and is overpriced.
The upside it does have it good rides (when it's not crowded) you can get on over and over. That's about it on a positive note, it's enjoyable when it not crowded. Staff is a bit nicer.

I've been coming here for 20+ years and always had a good experience. But the last two times I've ordered from there it's been terrible. The first time food was missing from my family's order. The food was not good tasting either which was embarrassing because I had told my family who haven't tried it before that they had good food. Had to call in to get it fixed and had to pick it up. The second time I ordered carne asada chips with no pico and sour cream on the side. To my surprise the order was bare and had more chips than asada, there was no guacamole despite the receipt showing what I asked for. I called to find out if it came with guacamole, they said it did. I told them my order was incorrect that there was none. She spoke with the cook and they said it's "under the meat". Again I told them there was no guacamole and there was more chips than anything. So they offered to remake my order, fine, I get there show them that I wasn't lying about it. They just said "oh ok" , not a sorry for making you come back again or sorry for charging $12 for less than a cup full of asada and cheese and a whole bag of tortilla chips. Gave me my order and I left. Now I'm not looking to get something for free but I didn't even get an apology. Which bothers me because if you make a mistake at least apologize for the inconvenience or at least try not to make the customer sound stupid especially when the restaurant got the order wrong in the first place. It's a hit and miss, the quality has definitely gone down while the prices have gone up for hardly what your paying for. I won't be returning back, I know it won't matter to them, but they lost a long time customer.