Bill Snell
Latest Reviews
The Venetian Las Vegas
Prior to my arrival my casino host passed away. I was told that another host would reach out but that never happened. Upon arrival the rewards system was going through a scheduled upgrade. The upgrade lasted 8 hours longer than scheduled. I played in the casino the entire day without receiving any tier points or reward points. I called marketing to discuss this and Enrique and also his supervisor were unwilling to help. They informed me to talk with my host, for some reason they could not comprehend my host had passed 3 weeks earlier.
If the casino knew there was a scheduled upgrade they could have reached out to arriving guests to prepare accordingly and possibly get a players card printed before arrival.
I don't want to hear that it was not possible since the hotel was able to email me and advise me of the road construction.
Every time I had ever stayed and played at the Venetian I reached premier level.
This will be my last visit, free rooms or not. Loyalty works both way.
If you are hoping to be a rated player I DEFINITELY WOULD NOT play here.
On a side note I won on this particular trip to Vegas so this is not a sour grapes post.
If the casino knew there was a scheduled upgrade they could have reached out to arriving guests to prepare accordingly and possibly get a players card printed before arrival.
I don't want to hear that it was not possible since the hotel was able to email me and advise me of the road construction.
Every time I had ever stayed and played at the Venetian I reached premier level.
This will be my last visit, free rooms or not. Loyalty works both way.
If you are hoping to be a rated player I DEFINITELY WOULD NOT play here.
On a side note I won on this particular trip to Vegas so this is not a sour grapes post.