Mike Hunt

Front-desk staff led us straight to a predatory taxi that went one round around the city before dropping us to his friends at the ferry terminal who wanted to price gouge us. We got off the cab and multiple people ran up and started screaming at us. The hotel itself... service by the front-desk staff is frankly embarrassing for a four-star hotel. Level 1 toilets were filthy. Lifts were a walking hazard from all the pool water that wasn't cleaned. The front of the hotel also features a park with clubbing music that in the words of another reviewer, "tortures tourists' ears." I think it does far worse than that, and it never stops. The food's ok though. Novotel, please do a lot better.