ayush ruia

I did not expect that premium stores like banana republic would refuse to take back a dress that did not fit my wife. My wife is in India and I wanted to surprise her, and so bought this red dress for her along with four other items. Unfortunately the dress did not fit, and given that my trip to India and back took 48 days, the store refused to return it. They kept showing me the 45 day return policy and redirected me to the online customer care representative. The online customer care representative could not help and said that it was the store manager's discretion. She also suggested that I could approach a different store and check if their manager was ready to accept it. Anyways, I agree that they are within their rights to refuse return, given that I was over the 45 day limit, but I never thought that a premium store such as banana republic would refuse a return. Specially since the dress was still in its original packing, and only worn once (for all of 5 mins) to check if it fit. They wouldn't even issue me store credit.