Alyssa Pate

DO NOT rent a car from Hertz. My boyfriend and I flew across country from Florida and arrived in San Diego at 1am for our car rental pickup appointment. When we arrived to the Hertz location located at the San Diego International airport, they were closed. Their website states that their hours are 6am-1am everyday, but to our very unpleasant surprise this was not the case. We were not the only ones that had an appointment at 1am for a pickup, there was also a family that had a baby in the same situation as well. We went to the business next door, where they informed us that Hertz does this regularly where they will book appointments past closing time and leave people stranded. Unfortunately we had to resort to going back to the airport and sleeping there from 1:30am until 4:30am when we were able to rent a car with Enterprise (HIGHLY RECOMMEND GOING WITH ENTERPRISE- VERY GREAT, QUICK, AND PROMPT SERVICE). We called the corporate customer service line to make sure our reservation was cancelled with no charge due to invalid hours. The rep, Dee, argued that the location is open until 1am due to what is stated on their website, even though we were telling them we were there at 1am with several other people stranded without assistance because lights were off and doors were locked. They finally informed us they would cancel with no charge, but when we asked for confirmation of this they told us they couldn’t send an email with confirmation or give us an employee ID for reference in case we need to call back. When we asked for a supervisor we were placed on hold for 30 minutes and finally informed that they would have to return our call- still have yet to receive this call back. Dealing with Hertz has been an absolute nightmare and I wouldn’t wish it upon my worst enemy. ENTERPRISE IS THE WAY TO GO!