Hertz Car Rental

I guess I received a parking ticket in my rental vehicle. No paper ticket was provided and Hertz failed to inform me until many many late fees had been accrued. Given the original ticket was potentially fraud and should have been disputed, I am exceptionally frustrated Hertz simply charged me an arbitrary 30 dollar fee and left me with letters from the City of Los Angeles for a ticket I am almost certain I never received.

The experience there was okay and car was great, but always always always make sure to check your bill after.

They say “as long as you bring it back above 80% charged you won’t have to pay the $35 recharge fee.” I declined the $35 pre charge fee because I planned on charging it myself, which I did. It even says on the receipt that I charged it to 91% but still gave me a $35 recharge fee that I didn’t agree to in the first place. I was really hoping Hertz wouldn’t be sneaky like that

Not recommended. I recently had an experience with this car rental company, and unfortunately, it left me quite disappointed. I had initially reserved a Tesla Model Y, and I was genuinely excited to try an electric vehicle for the first time. When I made the reservation, I emphasized to the employee that I did not want to use gasoline during my rental period.

The trouble began when they attempted to charge a $200 hold on my credit card, which inexplicably did not go through. The employee then suggested that they could hold $500 on my debit card instead, with no other differences in the terms. I reluctantly agreed, and they processed the transaction.

To my shock, when I arrived to pick up the car, I was informed that my reservation had been switched to a Chevrolet Malibu without any prior notice or explanation. When I inquired about this sudden change and offered alternative credit cards to resolve the issue, I was met with unhelpful responses. They insisted on canceling my reservation, issuing a refund, and creating a new reservation at a different rate, citing lengthy delays for the refund process.

This entire experience left me feeling deceived and frustrated. I believe that as a customer, I should have been informed and consulted before such a significant change was made to my reservation. The staff was not helpful and the lack of transparency and the inconvenience I faced were disappointing.

I hope this feedback helps the company improve its communication and customer service procedures in the future. As for my experience, it fell short of my expectations, especially given my excitement about trying an EV.

I saw several bad reviews and really worried about my booking. But it turned out a great experience. My pickup time was 11pm, July 28 but my flight was delayed and I arrived at the rental centre almost midnight. I really worried based on bad reviews. Surprisingly, there was no line (maybe low traffic around midnight. After me, there were a couple of other customers.) and Mason was very nice and processed my booking smoothly. As a President's Circle member, I was able to pick up any car and exiting took only 5 minutes. There were many cars in the parking area. So I think that bad reviews may be isolated incidents.

Had the absolute BEST experience with Marty. If this review were only about Marty and how he helped my sisters and I, this would be a solid 5 star review!!

However sadly, while Marty was absolutely fantastic, helpful, and patient with us, we had a few issues along the way involving the company.

We had a reservation for awhile now to pick up a rental car in LA for 5 days, when I woke up the day we were supposed to drive to LA and pick up that rental car, I got a call from Hertz saying that the reservation was cancelled and there were no more cars available. I am super patient and understanding with things like this, however there was no way for anyone to help us find another car to rent within the hertz system. We called many times, we talked to different people, one even had us going to another Hertz location because he said there was a car there we could rent, but when we got there, there were no cars. The lady working there (who was very kind and helpful) explained that the people who are on the line when we call are not informed when their locations are out of stock or not.

Because of Marty's help, we rented a car from San Diego to LA, but because of this mess, we went with a different company for our transportation around LA because at the end of the day that was the only option that guaranteed us a car. My sisters and I will not be using hertz in the future, but Marty was absolutely fantastic, and extremely helpful. Very grateful for his help during such a crazy day.

DO NOT rent a car from Hertz. My boyfriend and I flew across country from Florida and arrived in San Diego at 1am for our car rental pickup appointment. When we arrived to the Hertz location located at the San Diego International airport, they were closed. Their website states that their hours are 6am-1am everyday, but to our very unpleasant surprise this was not the case. We were not the only ones that had an appointment at 1am for a pickup, there was also a family that had a baby in the same situation as well. We went to the business next door, where they informed us that Hertz does this regularly where they will book appointments past closing time and leave people stranded. Unfortunately we had to resort to going back to the airport and sleeping there from 1:30am until 4:30am when we were able to rent a car with Enterprise (HIGHLY RECOMMEND GOING WITH ENTERPRISE- VERY GREAT, QUICK, AND PROMPT SERVICE). We called the corporate customer service line to make sure our reservation was cancelled with no charge due to invalid hours. The rep, Dee, argued that the location is open until 1am due to what is stated on their website, even though we were telling them we were there at 1am with several other people stranded without assistance because lights were off and doors were locked. They finally informed us they would cancel with no charge, but when we asked for confirmation of this they told us they couldn’t send an email with confirmation or give us an employee ID for reference in case we need to call back. When we asked for a supervisor we were placed on hold for 30 minutes and finally informed that they would have to return our call- still have yet to receive this call back. Dealing with Hertz has been an absolute nightmare and I wouldn’t wish it upon my worst enemy. ENTERPRISE IS THE WAY TO GO!

Now that the ones I used to frequent no longer allow their vehicles in Tijuana, I called up Hertz and learned they still do permit it so I'm now back to using them. I'm also a President's Circle member and there was a decent selection of vehicles to choose from on the President's circle lot. Since there were five of us, I was glad to trade in the large premium car for an SUV which fit all of us perfectly.

I have rented with Hertz car rental many times. In San Diego I have found that the Hertz car rental at the airport is very easy to get to and they do a good job at ushering you through the line quickly. The car rates are competitive and nobody likes to pay the high prices for renting a car but that’s just what happens. I would rent here again.