Sungchul Shin

I saw several bad reviews and really worried about my booking. But it turned out a great experience. My pickup time was 11pm, July 28 but my flight was delayed and I arrived at the rental centre almost midnight. I really worried based on bad reviews. Surprisingly, there was no line (maybe low traffic around midnight. After me, there were a couple of other customers.) and Mason was very nice and processed my booking smoothly. As a President's Circle member, I was able to pick up any car and exiting took only 5 minutes. There were many cars in the parking area. So I think that bad reviews may be isolated incidents.