Karima Benbouchrit

This place ruined all our vacations
After spending two days in the flight to get to Montréal. We thought everything is going to be fine
But the worst is when we went to the front disk of the rental agency
I found a lot of peoples making a long line waiting their turn to get their rental car
We were tired and they doing one person in almost 40 minutes
The areas was hot and no AC the chairs are full of the other members of the family
My boy is crying and started sweating
My husband was stressed about the situation and the front desk agent are completely don’t care about the customers
After more than two hours waiting we decided to leave an give up the rental car that we already paid for everything
We took a taxi to get to our place
Now is this the way we treat customers???
Did the customers deserve to suffer for booking cars from your company?
Is there any reason to hold customers in this situations ?
Who’s is responsible in all of this??
Vacation time is worthless for wasting it in place like yours
In real business those people’s from the front desk deserve to be fired
No one deserve to wait more than 15 minutes max for a rental car
Customers service is the key for any success
Except for you
We deserve a refund and we deserve to get payed for wasting our time and ruined our vacation
Now we are traveling with public transportation because our money still in there pocket
Shame on you