Dollar Car Rental

Brutal, do not rent a car at YUL from HERTZ, THRIFTY OR DOLLAR. All the other car rental companies had no line up. These three (all at same counter) had an hour plus wait only to get to the counter to find out they had no cars available so you have to sit and wait even longer. They try to convince the tourists to take the extra insurance and to pay for fill on return.
Spend a couple more dollars anywhere else and save yourself the headaches, scammy service and long waits.

DO NOT RENT FROM HERTZ, THRIFTY OR DOLLAR. They are the same and you’ll have a nightmare experience.

Worst car rental experience in my life, anywhere in the world.

1 hour wait in line in stuffy humid and hot room, plus another hour wait to actually get the car!! What do we have reservations for?

Shameful.

I also observed staff being very condescending to customers.

The car they finally gave us was dirty inside and outside, including trash left behind.

The rental contract said “no damage” but the actual car had lots of scratches and small hits, so check very carefully.

They give you both car keys chained together. Good luck fitting that in your pockets.

Honestly, what a horribly experience and terrible way to start a visit to Montreal. If you are going to downtown, better take a taxi or even the bus and rent a car from anywhere in the city (still avoiding hertz, dollar and thrifty of course).

Worst of all is that our experience was not unique. They weren’t having a bad day. THIS IS NORMAL FOR THEM. ITS CHAOS EVERYDAY SINCE MONTHS. We talked to others on line and waiting and many had even worse experiences than us.

Also, save me the generic useless social media copy/paste response and if anybody cares about your customers experiences from hell, or even the damage caused to your brands, address the disaster which is the worst car rental experience ever.

This place ruined all our vacations
After spending two days in the flight to get to Montréal. We thought everything is going to be fine
But the worst is when we went to the front disk of the rental agency
I found a lot of peoples making a long line waiting their turn to get their rental car
We were tired and they doing one person in almost 40 minutes
The areas was hot and no AC the chairs are full of the other members of the family
My boy is crying and started sweating
My husband was stressed about the situation and the front desk agent are completely don’t care about the customers
After more than two hours waiting we decided to leave an give up the rental car that we already paid for everything
We took a taxi to get to our place
Now is this the way we treat customers???
Did the customers deserve to suffer for booking cars from your company?
Is there any reason to hold customers in this situations ?
Who’s is responsible in all of this??
Vacation time is worthless for wasting it in place like yours
In real business those people’s from the front desk deserve to be fired
No one deserve to wait more than 15 minutes max for a rental car
Customers service is the key for any success
Except for you
We deserve a refund and we deserve to get payed for wasting our time and ruined our vacation
Now we are traveling with public transportation because our money still in there pocket
Shame on you

This place is really the worst place to get a car rental
The problem is the agency they don’t care about you at all
-10 customer service
You can prepare your self to spend hours and hours in the waiting area before reaching to the agent
I spent two hours and half in the line behind 10 peoples and left everything
Don’t expect to get the car you booked because they’re not organized to follow the customers request
They will offer you anything left in the park or they will ask you to wait until someone drop the car my be
Don’t be attracted by their prices because you’re going to spend hours in the non AC area and stand behind peoples waiting for your airplane or a jet plane. I never seen any things like that before even in the third world countries they are doing better
The other rental agencies on the left side are better and there’s no people in the line because of their service I think
Don’t forget to bring food and drink a fan to stay in this 60star best rental car in the moon
Shame on you
Rental désastre and thrift car
Don’t try to contact me with your apologies you don’t care about customers that’s why most of the reviews are bad nothing is going to change with bad peoples in the front disk
Shame on you

DO NOT USE THIS COMPANY!

I’ve had to wait for an hour to get a car. For some reason they don’t prepare the car in advance so there’s a huge line of people at anytime.

Eventually we had to get another car (not the one we had reserved).

Waited 1/2 hour in Montreal YUL to pickup car due to family in front of me with issues. Car tires were bald in the center, car stalled 3 times, and previous renters Hertz paperwork was still in the car. Very unsafe over 80 kph shook like crazy. Hertz uses the same cars but has different personnel. Still Dollar was the cheapest option with Capital One travel. And I'm still alive. I was overcharged by $200 but I'm hoping that was just a Pre Authorization and it Will be corrected.

DO NOT USE THE DOLLAR CAR RENTAL. They accused us for having damaged the car we rented, which is completely made up. When the car was returned, which had no damage to, nobody at the office inspected the car. Weeks later, they are claiming that there's damage. We requested evidence, but they never responded to the request and keep repeating their false story. We will never use it again and so shouldn't anyone. Hard to fathom how such a shady business can occupy a corner of the Montreal airport along with other car rentals.
Obviously they deserve no start in rating, but I'm giving one since it's required for a post.

My car pick up at 8:00pm and it took over 2 hr to just pick the car. Do not trust the google map’s location, ask the security guard for the location. Very frustrating, turo and enterprise is much better.