Isaac Swift Scott

Upon picking up the car in Mexico City, they purposefully double charged my credit card for over $500 USD and pretended it never happened, claiming there was no record of the charge. After countless emails left completely ignored by the company, I finally went to the office to demand a refund for one of the 2 identical charges. After an hour of the staff trying to turn us away and convince us there was no double charge, we finally received a receipt for a FAKE refund. They tried to scam me by showing me a receipt of the "refund" which wasn't a refund at all, but a sales receipt they were trying to convince me was a refund. Finally, after I called them out, they refunded the card however I still ended up losing a bunch of money due to the exchange rate. The company once again refused to do anything to compensate me for this loss.