Vidia Anindhita

I'm sorry but the representative needed more training to deal with customers. Went there to setup my line, he wasn't too friendly and he messed up and got the other member on the plan deactivated. When we finished setting up my line, he didn't even try to help reactivating the line that he got messed up with. This causing us to have to chat with the online representatives and things got messier from there. Hope the reps get more trainings and care more about the customers!