Hotel NH Den Haag

The hotel rooms are outdated, and the bathrooms lack power sockets. Additionally, the room's floor was unclean. Despite requesting two bathrobes, the staff repeatedly forgot to provide them. The receptionists failed to furnish all the necessary information for an enjoyable stay. The restaurant service was extremely poor, reaching a point of no return. Regrettably, we were not informed about the restricted dining hours on New Year's Eve, resulting in our ability to order only one course and being unable to request dessert.

A great conference venue! Good food - plentiful, interesting and tasty. Staff very professional and attentive - special thanks to Julius especially for looking after us so well on our last night

A comfortable, clean and friendly hotel, just a few minutes walk from the town centre and train station. Food was also very good for breakfast as well as dinner.

Breakfast was good, had a lot of variety. The staff were very friendly and helpful. The hotel is close to the center, +/- 10 minutes by motorbike. The hotel is very beautiful. We can see the city from the room windows, very beautiful ate sundown.

Some things were dirty in the room, like the kettle, the mugs near the kettle, the mini fridge. The shower hose was broken, water was coming out, there was nothing to clean inside the toilet, if we got dirt ( like po*p (: ) in the toilet there was no way to clean it, the beds were a little hard. The curtains had some stains.

Overall, it was good, but could be better!!

Excellent customer service and breakfast. The breakfast is very good, but the most positive thing was the dedication and friendliness of the staff. I enjoyed my stay in this Den Haag location. One thing I would improve is the beds: they were a bit hard, with the springs being felt. Maybe a mattress topper could improve the quality of sleep. Other than that, the room was well appointed, a water cooker was present, and the hotel offered drink vouchers if cleaning was skipped on a day.

The hotel is pretty overpriced for what you get in return. The rooms are clean and the hotel is close to the central but apart from that there is nothing that explain this +300€ per night charge. The breakfast is really really good and that’s the only thing I really enjoyed here. The Gym is not included in the hotel price!!!! You pay 12.50€ extra for the gym which I also don’t understand even though I choose this one just for the gym. Apart from that was a ok stay but wouldn’t do it again

So the reason for me to give this hotel a two star rating is as follows:
1. There was no indication there is significant construction going on around the hotel. This creates confusion getting to the hotel, difficulty for dropping off passengers, terrible room views (unless of course you like the view of a construction site). No one gave any indication this was the case, however we were still charged full room pricing.
2. The front desk staff was rude and condescending to not only us, but we saw them also talk amongst themselves about German guests who just left the counter and how they were astounding those guests didn't speak Dutch. Fine, talk about your guests, but not in front of other guests. Poor choice for a highly sought out hotel.
3. We have stayed at the NH numerous times. When we checked in, we were in two separate rooms (which we did ask for). They were however on separate floors. We asked the person at the front desk if we could be put on the same floor. She (I believe was training), she didn't think that would be a problem, but needed to check with her supervisor. Her supervisor was short and abrupt and said it could be done with an addition $12,50 Euro charge per night.
4. When we tried to check in early, or at least see if we could check in early by one hour, the person attending to us wouldn't even check if there was any possibility, they just immediately responded with an abrupt no.

On a good note, the buffet breakfast was lovely and the fellow in the bar/lounge was very good to deal with.

If you are looking to book here, ask about all of the construction before paying top dollar to deal with all of that.

Let me start: Room 8-12 has mold in the bathtub. There is an awful smell of sulfur in the bathroom of Room 7-2 coming probably from sewage. Dirty elevators. The air conditioning does not work (or maybe never worked), just a very faint stream of air. You have to pay extra for the gym. I am still waiting for the credits applied for leaving early. So, if you can deal with all the above, the room rates are the low.

I should add that the staff at the reception desk and manger were wonderful people. For that I have added a star.