Name: University of Michigan School of Dentistry
Address: 1011 N University Ave, Ann Arbor, MI 48104, United States, Ann Arbor
Telephone: +17347636933

University of Michigan School of Dentistry, Ann Arbor

At a glance

Rating breakdown

5 ★44%
4 ★6%
3 ★5%
2 ★4%
1 ★41%

What reviewers talk about

Share of 16 recent reviews that mention each topic.

Service & staff44%
Waiting & crowds25%
Price & value19%
Cleanliness19%

1011 N University Ave, Ann Arbor, MI 48104, United States

dent.umich.edu

+1 734-763-6933

Photos of University of Michigan School of Dentistry (56)

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Quick facts

What is the rating of University of Michigan School of Dentistry?: University of Michigan School of Dentistry is rated 3.0 out of 5 based on 506 reviews.
Where is University of Michigan School of Dentistry located?: 1011 N University Ave, Ann Arbor, MI 48104, United States
What do visitors mention most about University of Michigan School of Dentistry?: Most often: service & staff, waiting & crowds, price & value (from 16 recent reviews).
How can I contact University of Michigan School of Dentistry?: Phone: +1 734-763-6933 · Website: dent.umich.edu

Reviews (16)

Angela Brown 2024 Jun 07

University of Michigan School of Dentistry

We arrived here a half an hour prior to the appointment and had forms to complete. There were several receptionists checking patients into the practice - maybe like five. The receptionist we got was not overly friendly. The appointment time was at 9:45 am and there were signs that if you were 10 minutes over your appointment time and nog called back to let the receptionists know. I waited 20 minutes and then advised the receptionist and she said, “When they have a chair, they’ll call you back.” I said? “Your sign said to advise you.” This part of the process was pointless. We were finally called back and the person who called us back was also not very friendly. Next, we were seen by the doctor. I explained that my Mother doesn’t have the tolerance to sit and wait in the chair for hours. We drove a considerable distance and if there was a lot of idle time, sitting and waiting or having to return multiple times for students to see my Mother and then another appointment for a doctor to review the case, or just multiple appointments that this might not be the right fit. The doctor agreed and said I would most likely get the same service closer to home and it may require fewer appointments. The doctor was very nice, helpful and personable and deserves 5 stars! Since the university charges as much as a dentist, we will be going to see a local dentist. I also spent time and read the reviews which I would encourage you to do if you are considering this place as a potential option. Pay attention to the low reviews and billing/insurance issues that some patients experienced.

Jason Berger 2024 May 23

I would stear clear of this place, they cause alot of pain and don't know how to block nerves to be pain free.
I went here for over a year and i dreaded each visit.
The one student even slipped and missed my tooth and drilled the heck out of my tounge, if i could give zero stars i would.
And 3 hours in the chair for a couple fillings are you kidding me that is outrageous.
I get that they are learning but after 4 years they should be well on there way and make less mistakes

Julian Carpenter 2024 May 14

I have been waiting for 8 weeks to get a root canal scheduled before an implant procedure can be started. Student who is assigned to repeatedly fails to schedule appts for me (she has to do it, I am not allowed for some reason). Also there is absolutely no emergency treatment pathway, so if anything happens after hours or over the weekend, you are SOL. Student monitor number goes straight to VM. Good luck getting a call back, voicemail at this organization is basically just a black hole. I am just trying to get my procedures scheduled and somehow that means calling every day and getting nowhere. If it wasn’t cheaper I would never go here

Carmendy Phillips 2024 Apr 19

SCHOOL DOES NOT SAVE YOU MONEY THEY CHARGE THE SAME IF NOT MORE AS REGULAR PRACTICES! don't even bother being fooled by their lies! Need a root canal? Still a grand... That's just an example!

Totally tried taking complete advantage of us financially. Found a dentist locally that could do the same exact procedure for TENS OF THOUSANDS OF DOLLARS CHEAPER. how dare you take advantage of people like this. unnecessary procedures, repetitive procedures to bill insurance companies and client
The Dr can't even understand him. Barely speaking English, would text us at 11p.m. Omg we wasted so much time and money going here. Will NEVER IN MY LIFE suggest this place to a soul. Y'all need to be investigated!!!!!!

Linda Norris 2024 Mar 29

I called to get dentures back in February 2923, was told I'd hear back within 30 dats, well took 4 months and me constantly calling before I finally get in. Then took student 6 more weeks before he could see me. Then he gets me set up with an appt for oral surgery and they give me the go and I'm waiting and waiting to get appointment with them and after anither like 6 more weeks student tells me he thought he could set it up but I would have to. So I finally get it scheduled the student proceeds to tell me that the partials I oaid to have put in same day of extraction can't be done for he'd be on winter break, then proceeds to try and talk me into post pining surgery. I explain o can't because 1 I needed that years insurance to pay for most of it so next years can oay for permanent teeth. So I couldn't get partials for almost another 6 weeks. They have never fit right gas adjustments but they still make sores in my mouth. Than I find out my job was laying us off permanently so I'm not just out my job but my insurance too. Do I call to ask about help from any program to get my permanent teeth the girl was so rude and tells me I'd have to live with partials even though I told her they were making sorts. So yet again I get a letter telling me they are dropping me as a patient because I'm not nice. Seriously they've screwed up over and over but always blame you the oatient. Even though the oral surgery resident even said how the student screwed up I get blamed for being mad. And again they blame me the ointment all while defending student mistakes so now I'm not just jobless but toothless all due to no one there even trying to help or defend me the patient. Noth I ng like final nail in coffin thanks alot uofm dental school for adding even more stress to my life. The worst customer service ever, even worst than Comcast and I never dreamed they would be so low rent rude. Never ever even tried calling me to ask my reasons for being si upset. And I have had witnesses to tjier screw ups too.

Veronica Schoemer 2024 Mar 14

I went here as new patient the other day, and went through the onboarding process of x rays, inspection, and had a teeth cleaning. This was the most THOROUGH teeth cleaning I've ever had! (the inspection was also the most thorough inspection i've ever had, they left no stone unturned) Theresa was MARVELOUS, she was so detailed and professional. She was very kind and made sure I wasn't uncomfortable or anything, and as someone who isn't 100% comfortable going to the dentist, this really meant a lot. Also I mean it when I say thorough - my teeth have never been so clean. I never realized how much crud was calcified on my teeth, especially the bottom ones. they're practically skinny now 💅 Anyway, would definitely recommend the school of dentistry, especially Theresa for a teeth cleaning!

Georgia Jones 2024 Feb 06

Exceptional care, professionalism, very comfortable facility, friendly staff and awesome doctors. Doctors take time to listen and give detail recommendations on therapy, and the extent. I find them to be honest caring doctoral experts within are of expertise. In my case, I am referring to the doctors of the Periodontal Clinic where I was seen. These doctors will always service me simply because they are experts within their area of expertise.and I know I am getting the best ever

Judith Dyke 2023 Sep 05

I had problem after more problem. The repeated and only issue they would entertain was dry mouth. The dentures literally fit in my mouth only with painful and excessive stretching of my mouth/face. They rubbed on the mucous membrane and created abrasions. They don't care. The lower plate was too long and food got stuck causing me to choke. Didn't care. I have several more issues but the bottom line is go elsewhere. Could barely

rebecca mae bauer 2023 Aug 15

I had guided bone regeneration in preparation for four bottom molar implants. Each side took around 4 hours. I was really impressed with the quality of care I was given, and found the staff to be kind and considerate. Despite her busy schedule, my Dr. made herself available to me anytime, and was the one who often reached out to me after surgery to see how I was recovering.
I still have a long way to go, but so far I've been more than happy, and am glad I chose the UofM periodontal clinic.

Elizabeth 2023 Jul 27

Did an amazing job on my husband!!! He cracked his tooth and after making several appointments where we live in Lansing just to have them canceled the same day or scheduled months out we decided to call u of m. They got him in 2 days latter to do a treatment plan. He ended up needing a root canal. They were able to fit him in immediately!!! His Doctor was Dr. Simonovich amd he was amazing!!!! My husband who is terrified of the dentest said he didn't feel a thing and even geel asleep a few times. We are beyond pleased with the experience!!!

Trina Resendez 2023 Jul 24

Came in today to get a crown done after spending my last visit doing absolutely nothing and wasting my time. After I was told I’d have my crown done. I once again missed a half a day of work, drove an hour and a half for them to tell me they couldn’t do anything, because my daughter was present. Not one person could tell me this was “school policy.” Even after I checked into the front desk. An absolute waste of my time it will not come back here. Wasted two work days, gas money and time.

Diana Jones 2023 Jul 11

A wonderful super clean and organized team & facility , I was assigned to Ben & Assistant Fatima both are wonderful , Ben my Dentist is super detailed efficient & gentle he makes sure I’m comfortable and calm, I love the work and the communication with the Doctors I feel completely positive that I’m in good hands , they are working on the best treatment plan for me ! I’m so happy I made the choice to come here !!

Hippie Soul 2023 Jun 23

I scheduled an appointment for emergency services due to pain from a cracked crown & fillings. The day of the appointment there was a accident on I-94 that seemed as though I would arrive late. I called & canceled my appointment over the phone however traffic began to pick back up so I called back & was able to still hold my appointment time slot. I arrived a few minutes late & the staff was very friendly & helpful with getting me registered & directing me in the way of my service. The staff made me feel welcomed & comfortable despite me being a little anxious. My X-ray’s determined the cause of my pain & I was scheduled for treatment. I was very pleased with their level of customer service with their patient service.

Rachel M 2023 Jun 05

To start off I had to call this place multiple times to get through to the pediatric for my son and when I did they told me they would call back for a appt and this was a month ago now still no call. You can't ever get through to them and I'm scared to even have my son see them due to all the bad reviews. I also tried to get in to have a wisdom tooth and molar pulled but the lady told me to call back in a month and was rude. I don't recommend this place and I don't see how others do. They must be fake reviews. Can't even get through to them and they don't care about patients care. Now my son is in pain due to this tooth he needs a root canal on and they don't care.

Vibella 2023 May 10

We wanted to get some work down at an affordable price. It's a good place for cleaning, and filling cavities Root canals, dentures, implants, crowns and extractions I think you'd be better off finding a reliable dentist.
My friend needed dentures.
Scheduling was a nightmare. Especially since students take off, so sometimes it's over a month before you can reschedule. My friend went without teeth for over a month, he finally got the uppers but then his lowers never fit properly. He finally decided to go to an actual dentist. Just beware of anything that might be complicated and take more than 2 visits to fix. Especially cosmetic.
You must have a full set of X-rays ($150.00) before any service is conducted. You can also send them from your dental provider. The 1st appointment takes about 4 hours. Take something to occupy yourself if you're the driver.
Some of the students are very Gung-ho and nice. Just wish the Doctors weren't so arrogant. Not sure why they have this superior attitude.
Oh well.
They also have other classes on the 3rd floor. Polysomnography, for Sleep Apnea. That's about $2,200 cost for testing and the snore guard.
Parking is easy. Make sure you get your parking ticket stamped. The final cost is $3.00.