Ryanair Dublin Airport

Unpunctual and irresponsible attitude. They fill the petrol tank while we are waiting for more than 25 minutes outside to get the plane. There is a strong petrol smell.

Most people always give out about Ryanair but I've never really had issue as they literally tell you they are a no frills airline so you have to expect that. However, I had a very bad experience last weekend while travelling from Nice to Dublin. I booked the package that give two carry-on's small and 10kg. When returning I ended up with an extra bag that I needed to check in which I added before arriving and thought it was a reasonable cost.

I arrived at Nice airport in plenty of time to allow for bag check-in. There was a gigantic queue for this and I had to wait about 45 minutes. I was told the baggage belt system was down in the airport so I had to leave my bag with a pile of other bags. This was not Ryanair's fault however I did not like leaving my bag there as no-one was watching them and I felt anyone could have just picked it up.

Went through security etc got to the gate. I checked the flight coming in from DUB we were going to be going on and it arrived a few minutes early. By the time they got us all on the plane via bus we were all sitting but nothing was happening. I was wondering why they were not doing safety demonstration. Air stewardess came on and said unfortunately as we missed our slot air traffic control would not give permission for pushback at that time and it would be at least an hour but they will try and sort something. Luckily roughly 10-15 minutes later they came on and said they're allowed to push back so great off we go. Up until now while inconvenient as I had to be back at an event Dublin by 6pm, I really wasnt upset with Ryanair as its the nature of the game stuff goes wrong or is delayed but things happen. It is the arrival to Dublin that was extremely disappointing and very unprofessional.

I got this text when I turned my phone off airplane mode "Please be advised that due to a baggage failure in Nice, we kindly advise you to report your bag missing at the lost and found in Dublin so it can be delivered to you on the 1st of October 2023 in case the bag didn't show up at the baggage carousel". Now I've been very lucky that through all my flying I've never had this happen but I unfortunately needed that bag. I was positive though as it wasn't definitive that the bag hadn't arrived just a possibility.

I go to the baggage carousal and everyone is queuing at the desk with a lady giving out forms to claim lost baggage. I asked her is it definite they didn't come then. She was almost aggressive in how certain there was no bag saying no bags at all came on the plane. I start to fill the form and next thing the baggage started coming out and low and behold there is I would guess everyones bags.

People had left already accepting their bags didn't make it. I was trying to arrange going to replace what I needed in the bag for that evening. There is obviously zero communication. These things happen flying when you think of how many bags, people etc go through airports but not knowing and giving extremely inaccurate information is not acceptable.

Your ability to be on time in Bari airport is non existent, 6th time over 2 hours late. Your flights are no longer cheap and still can figure out how get it together! Sucks you are the only way to get out of here.

The worst airline I have ever travelled with. Staff take a vindictive pleasure in being cruel to their passengers and a smug smile always seems to appear on their faces when they surprise you with the extra hidden charges. If I absolutely had to get to a destination in future and Ryanair were the only airline available, I'd simply choose not to travel.

Spoke to this woman asking her for advice on when bag drops open for later flights and was looked up and down like I was dirt, then told that her lane is closed and I can’t be helped. I informed her it was just a quick question about opening times at which point the cut me off and told me to “stand over there” and then proceeded to continue playing candy crush which I noticed on her phone. Absolutely disgusting behaviour for front desk. Praying to god she is not on my flight.

RyanAir, if you dare. I dared. I dare not again. Flights are 'cheap' if you're not flying with anything other than a backpack. Add everything you need for a holiday and you may as well fly with British Airways, Virgin, Lufthansa, or literally any other airline.

Customer service is non-existent. On my recent trip, I was told to go to customer services for a food voucher due to the extent of the delay. See the attached photo of their customer service desk. I was then told to go to the ticket desk meaning I'd need to leave the airport and come back in.

The staff are incredibly rude. I was told to wait for an update - at this point we were two hours delayed with no notification of when we were delayed until.

Honestly, spend a little more and fly with a company who employ people with empathy, understanding, and manners.

Don't bother with their chatbot either. Asking to speak to a human results in being given a link to their FAQ.

Dreadful company.

Sven (dark hair + beard) spoke to us and treated my pregnant wife and I extremely poorly. In 100+ Ryan Air flights I have never been treated this badly. Will consider alternative airlines in the future.

Late to arrive, the plane came at the time it should take off. There is no special line for children under five years, the whole flight will have selled priority, therefore usless!