Dropkick

Nightmare - Total fraud
I bought a pair of shoes and it came in the wrong size, so I asked to exchange it. As per policy, they asked me to return it and use the refund on the "E-wallet" to buy another one. I have done that, but every time, 2 days after my order they send me that it is "out of stock" I have tried 7 Nike shoes - All in stock online but they send me an E-mail claiming it is out of stock..However, when I order it as cash on delivery the same exact shoes arrive on the same day but they refuse to give it to me as the delivery guy can not claim the amount from the E-wallet.
24 days now, 7 online orders, 3 complaints cases and I still can't get my money refunded and NO shoes
Complain #09266742

Rating: ☆☆☆☆☆ (0/5)

Introduction:
It is with a sense of responsibility towards fellow online shoppers that I present a thorough review of my recent experiences with the online retail platform, Drop Kick. In an age where seamless online transactions, effective communication, and attentive customer service are expected norms, my encounters with Drop Kick have fallen egregiously short of meeting these basic standards.

Order Fulfillment and Inventory Management (☆☆☆☆☆):
The pivotal aspect of any reputable online store hinges on proficient inventory management and consistent order fulfillment. Regrettably, my interactions with Drop Kick have revealed a pronounced deficiency in both domains. On separate occasions, I endeavored to procure specific items, only to be informed subsequently that these items were inexplicably out of stock. Such occurrences cast a dubious shadow on Drop Kick's commitment to maintaining accurate inventory records. Furthermore, the perplexing trend of order cancellations post-payment underscores a palpable disconnect in their operational coherence, leaving customers disconcertingly stranded.

Customer Service and Communication (☆☆☆☆☆):
The hallmark of a successful online shopping experience is the presence of responsive and effective customer service. In this arena, Drop Kick has been a profound disappointment. My attempts to engage with their customer support team revealed an alarming lack of consistency and genuine concern. Queries pertaining to order statuses, refund timelines, and product availability were met with evasive responses and a lack of clarity. This undermining of customer inquiries serves to exacerbate the sense of frustration and disillusionment that characterizes interactions with Drop Kick.

Order Cancellations and Misleading Information (☆☆☆☆☆):
Perhaps one of the most disheartening facets of my engagement with Drop Kick was the recurring and unexplained order cancellations. The scenario wherein payments were accepted, only to be followed by notifications of order cancellations without valid explanations, serves as a stark indictment of the store's commitment to order fulfillment. Moreover, the glaring discrepancy between the advertised product presentation and the actual received items underscores a lack of attention to detail and an unsettling indifference to consumer expectations.

Conclusion:
In conclusion, my interaction with Drop Kick has left an indelible impression that is anything but positive. The recurring lapses in order fulfillment, inventory management, and customer service have collectively eroded my confidence in the integrity of this platform. The allure of procuring quality products through Drop Kick's online store is overshadowed by the recurrent frustrations, unmet promises, and a general disregard for professional accountability. As an advocate for informed consumer choices, I am compelled to caution potential shoppers against engaging with Drop Kick until substantial improvements are introduced to rectify the operational shortcomings and redefine their customer service ethos.

love this online platform i received quick my order within 2 days only. i dont know why they are getting low rate here in online. thanks dropkick im very happy to my order😊

I had a great experience with dropkick online. I ordered shoes which unfortunately didn't fit my size. Same day asked for exchange. Due to limited stock, the team suggested refund. Shoes was collected the next day, and within 3 days i got refund on my bank account. No hassle, no problem, very supportive team.

Worst online store ever! While buying things online avoid Dropkick for your own good. I ordered a shoe which they delivered within 2 days. The same day I created return and exchange request since the size was small. They said it will be picked within 3-7 day. Today is the 10th day and I have been taking with support team everyday to help. They keep on saying that your issue has been escalated and the concerned team will contact you through email. No email or call from them. I bought that shoe as a birthday present for my husband but I guess he will not be getting the shoe anymore. I ordered the shoe on 6th June and today is 18th June and still I don't have what I wanted. What kind of customer service is this? I am tired of following up everyday and I don't know if they will pick the shoes.Then they said after pick up I have to wait for another 3- 5 days to deliver the shoes which from my experience with them it might take 2 - 3months. It's just a waste of time and no one cares.

Piece of advise, don’t buy anything from the online store you’ll wait until you become a skeleton. Delayed delivery and not single human contacting you until you make a problem then they will process delivery. I can’t pay 5K+ for shoes and also be the one to remind you to deliver my package….make it make sense.

I ordered two baseball caps and shorts from this store at a very favorable price. The courier delivered my order the next day. I'm happy, thank you!

Waste my time. I went to 2 branches and ask for a certain bag and both said they don't have it in store but was informed it is available online. So I ordered online and the order went through and the money was deducted from my account. A day later the ordered was declined and said my money will be sent back in 3-7 working days. Why do you guys keep it as available online if you don't have the stock? You guys are wasting people time. If you don't have the stock keep it as out of stock. Now I'll waste my time updating my bank if I got my refund.