UIP Property Management

I moved into Millennium National Landing exactly a week ago in a “renovated” apartment. Property advertised and was told I would have completed renovated apartment all new appliances new front load washer/ dryer etc. what I received was a refrigerator that doesn’t get cold, out of over $100 from groceries that had to be disposed. I don’t have a useable washer that management refuses to replace or properly repair. Exhaust fan in bathroom doesn’t work. Lindsay and Joyce need to be terminated immediately. Both are very dismissive, unhelpful, incompetent and lack empathy for tenants. $2500 per month rent $100 parking and to be treated like a none factor as a new tenant is disheartening. I have made several requests and yet nothing has been resolved. Lots of push back and attitude when simply making requests you’re entitled. I will be moving forward with legal action due to Millennium in default of lease. I advise other tenants to do the same. After they get you to sign lease and take your money expect hell after. Such a disappointing experience. But as tenants we have rights too!

UIP Property Management started administering the Millennium at National Landing (Pentagon City) and a new administrator (Joyce) started in February this year. During the summer I reported rodent noises in non-structural walls and ceilings, and ever since I have caught 3 mice inside my apartment. I have insisted on this being fixed along with annoying noises from the old trash compactor they use (which was fixed when I first moved in and UIP wasn't here yet). Joyce and Siriki (maintenance manager) seem to not care at all and are clearly not prepared to do their jobs. I even sent emails to a regional manager, but nothing has happened. Living like this is inhumane and the negligence and apathy are just baffling.
If you are planning to rent, please make sure the place you are renting is not administered by UIP, the communities will seem nice and constantly renovated, but that's just a façade; had you found any issues, your experience trying to address them will be miserable.

Daniel is the most disrespectful representative I’ve had the disservice of speaking to. We called in to discuss a time sensitive matter and the response received was “it hasn’t been that long of wait” and he hung up. Truly unbelievable and would never feel comfortable living in a building managed by a company with employees such as him.

Save your time looking to rent from these properties owned by UIP unless you want to deal with Rodents,pest , and leaks . I lived at Longfellow apartments for two years and it was hell . Please Google UIP property review's before thinking about moving in any of their properties ."I wish I did !

I have been living at Embassy Tower. My experience has been horrendous. To start, our apartment was not clean or ready upon our move-in day. A number of things were broken, and a few of them still have not been fixed, six months later. The smoke detectors are overly sensitive and go off whenever I turn on the stove or oven. The hallway to our apartment is constantly inundated with cigarette smoke, but UIP refuses to investigate the matter, install a filter, or even just turn up the AC/heat to filter the air. There is also a faint gas leak on the exterior building that UIP has ignored. Our own lease forbids smoking, which is why we moved here. My roommate left for a new job midway through the lease. I found a new roommate, but UIP charged $1,000 for an "administrative" roommate change fee.

Please avoid this company. They blatantly break the law, knowing it's next to impossible for average folk to afford a tenant attorney in DC.

Update: I moved out nearly 60 days ago and UIP is illegally withholding my security deposit without notice.

UIP discriminates against African American Female Veterans! Also, if you are person of color, and pay market rent, you are treated as if you are on a Section-8 Voucher! I moved in one of their properties on Rhode Island Avenue, the dishwasher, washer/dryer were broken when I moved in and replace two months later. Also, I had a broken smoke detector from move-in, May 16th, until September 6th, after I contacted Landlord-Tenant Advocate! The rent is too high for Section-08 quality apartments! SMDH!!! Also, my fridge broke-down and I had to throw away $75 dollars' worth of food, and pay Comcast $200 dollars to install cable, yet the Leasing agent said the apartment was cable ready!

Do not rent from UIP. The Isabella apartment units have appliances that break frequently and cockroach infestations. Yet UIP is very unresponsive to maintenance requests, and some of the property managers have been extremely rude. One woman actually hung up on us mid-conversation. UIP also told us that we didn’t pay a security deposit, and when we insisted multiple that no, we did pay one, they’ve gone completely silent. This has been by far the worst rental property I’ve lived in.

AVOID AT ALL COSTS. There was a fatal fire at Capitol Park Tower in the early morning of February 22, 2022. Emergency exit signs were not illuminated and/ or were broken. Our in-unit smoke alarms did not go off. Numerous residents were woken up to smoke filling their units an hour after firefighters responded because their in-unit smoke alarms did not go off, and the fire alarms in the hallways are bells, and are not loud enough for residents to hear in their bedrooms while they are sleeping.

Residents who were able to escape the building had a difficult time doing so, because by the time so many of us were alerted to the fire the smoke was so bad, the hallways were black and filled with smoke an we could not see where the exits were. We had to feel around and hope we were heading towards an exit, since they were not illuminated. Other residents were forced to stay inside their units for hours breathing in smoke as firefighters put out the fire, fearing for their lives.

There are also multiple expired fire extinguishers in the hallways, and fire extinguishers not labeled at all. Soot and burn marks cover the walls even almost A MONTH after the fire. Residents have been living on that floor breathing that in. The entire building still smells like fire and soot, and it is visible in our vents which have not been cleaned. We are all still breathing soot and God knows what else in. There is also severe water damage in units and in the basement from firefighters that has not been fixed. This was also our third fire (that I know of) in two months. This building is not safe and UIP does not care that two of their tenants died in this building. They have already posted new units for rent on the floor of the fire despite the damage.